Imprudence crashed. Now what?
Send us your debug info so we can try to fix your problem!
We need two things from you:
- Debug logs.
- Crash dumps.
Debug logs help us track down bugs and other nasty issues. So if you are having a problem, we will probably ask you to send us your logs!
The location of the logs varies depending on your operating system. The default location for each operating system is listed below. In all examples,
<username> means your computer login name (not your SL name).
- Windows XP:
C:\Documents and Settings\<username>\Application Data\Imprudence\logs\
- Windows Vista/Windows 7:
The important log files are:
- Imprudence.log: Debug console output for the most recent session.
- Imprudence.old: Same info as Imprudence.log, but for the previous session.
It's very important to send us the logs right after you crash. Otherwise, they might get overwritten.
For crashes, the files below are extremely important in helping us debug your issue. They are located in the same directory as before, but they only exist after a crash. Please send Imprudence.log as well as the file(s) below:
- Linux(32bit): stack_trace.log - also helpful would be a backtrace whenever you can.
- Linux(64bit): please send a backtrace.
- Mac: /Users/<username>/Library/Logs/DiagnosticReports/Imprudence_<date>_<computername>.crash
Where to Send Them
Please consider filing an issue on the issue tracker and attaching your logs and/or crash dumps there. Before attaching them, you may wish to edit the logs to remove any user names or other personal information.
If you don't want to file an issue, or don't feel comfortable posting your logs publically, you can email them to:
- Linux: armin at kokuaviewer.org
- Mac: We currently have no Mac developer to investigate Mac issues.
- Windows: mccabe at kokuaviewer.org
If we specifically asked you to send them, you can just attach the files and send. But if we're not expecting them, please include a description of the problem you're having (so we know what to look for in the logs), or a link to the issue or forum topic where you've posted about the problem.